Home › Starter Kits › Galex Air
Freemax Galex Air Warranty and After Sales Explained
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex Air line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Galex Air is either created or lost.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Galex Air
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex Air |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 1000 mAh |
| Output range | 12-60 W |
| Capacity | 6.0 ml |
| Charging | Magnetic dock |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Consistency across batches matters more than peak performance for Galex Air, and warranty and after sales is where inconsistency first appears.
The most common mistake is optimising for the first order instead of the fourth, which is where Galex Air economics actually settle.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Agree in advance who pays for return freight on a defect claim.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (142 units) | Tier 1 | 21-30 days |
| Pallet (1253 units) | Tier 2 | 14-21 days |
| Container (6596 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Galex Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.