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Freemax Galex Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Galex protects the relationship when something goes wrong.

Distributors reviewing their Galex range usually find that returns and credit notes explains most of the variance in results between accounts.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Galex.

Why returns and credit notes matters on the Galex

Distinguish between a defect claim and a change of mind before agreeing any action.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Galex.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.

Checklist

• Keep certificates current and filed against the exact model name.
• Log sell through by account for the first eight weeks.
• Record the arrival condition with photographs on the day of delivery.
• Confirm the exact configuration in writing before the deposit is paid.
• Verify that artwork matches the approved compliance template.
• Agree in advance who pays for return freight on a defect claim.

Commercial terms

Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Frequently asked questions

Who pays return freight on a Galex defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

A short quarterly review of these points will keep the Galex range healthy without consuming the week.

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