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Freemax Maxus 3 Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Maxus 3 protects the relationship when something goes wrong.

There is no shortcut on returns and credit notes: the Maxus 3 rewards preparation and punishes improvisation.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Why returns and credit notes matters on the Maxus 3

Distinguish between a defect claim and a change of mind before agreeing any action.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Checklist

• Record the arrival condition with photographs on the day of delivery.
• Log sell through by account for the first eight weeks.
• Confirm the exact configuration in writing before the deposit is paid.
• Verify that artwork matches the approved compliance template.
• Request batch photographs and a packing list prior to shipment.
• Check carton quantities against the commercial invoice line by line.

Commercial terms

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Payment history is the single most reliable route to better terms, more than total annual volume.

Frequently asked questions

Who pays return freight on a Maxus 3 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

A short quarterly review of these points will keep the Maxus 3 range healthy without consuming the week.

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