Home › Starter Kits › Onnix Pro
Freemax Onnix Pro Returns and Credit Notes Insights 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix Pro protects the relationship when something goes wrong.
Buyers who treat returns and credit notes as a commercial discipline rather than an afterthought tend to hold margin for longer.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix Pro economics actually settle.
Why returns and credit notes matters on the Onnix Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix Pro |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 400 mAh |
| Output range | 5-30 W |
| Capacity | 1.2 ml |
| Charging | USB-C 2A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Onnix Pro.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (98 units) | Tier 1 | 30-45 days |
| Pallet (1125 units) | Tier 2 | 7-12 days |
| Container (9997 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Onnix Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Onnix Pro range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
Related reading
- Freemax Twista 2 Sample Order Workflow for Bulk Buyers
- Freemax Fireluke 5 Counter Staff Training Explained
- Freemax Zeal Air: Storage and Shelf Life for Distributors
- Freemax Marvos 2 Compliance and Labelling Insights 2026
- Freemax Rexa 5 Distribution Channels Insights 2026
- Freemax Marvos Ultra: Warranty and After Sales for Distributors