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Freemax Starre 5 Returns and Credit Notes Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre 5 protects the relationship when something goes wrong.
A range review that ignores returns and credit notes will often produce a confident decision and a disappointing quarter on the Starre 5.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Starre 5
Distinguish between a defect claim and a change of mind before agreeing any action.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre 5 |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 500 mAh |
| Output range | 5-30 W |
| Capacity | 1.2 ml |
| Charging | USB-C fast charge |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Consistency across batches matters more than peak performance for Starre 5, and returns and credit notes is where inconsistency first appears.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (108 units) | Tier 1 | 30-45 days |
| Pallet (920 units) | Tier 2 | 30-45 days |
| Container (16670 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Starre 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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