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Freemax Starre Max Returns and Credit Notes Checklist 2026
Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Max protects the relationship when something goes wrong.
A range review that ignores returns and credit notes will often produce a confident decision and a disappointing quarter on the Starre Max.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre Max economics actually settle.
Why returns and credit notes matters on the Starre Max
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre Max economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Max |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 1300 mAh |
| Output range | 8-25 W |
| Capacity | 1.2 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre Max.
Checklist
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
- Keep certificates current and filed against the exact model name.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (155 units) | Tier 1 | 30-45 days |
| Pallet (746 units) | Tier 2 | 7-12 days |
| Container (6097 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Starre Max defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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