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Freemax Starre Plus: Returns and Credit Notes for Distributors
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Plus protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Starre Plus, written for people who place repeat orders rather than one off buys.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre Plus economics actually settle.
Why returns and credit notes matters on the Starre Plus
Distinguish between a defect claim and a change of mind before agreeing any action.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Plus |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 1100 mAh |
| Output range | 5-25 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre Plus.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Plus.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
- Request batch photographs and a packing list prior to shipment.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (53 units) | Tier 1 | 14-21 days |
| Pallet (1234 units) | Tier 2 | 7-12 days |
| Container (18742 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Starre Plus defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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