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Freemax Zeal 2 Returns and Credit Notes Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Zeal 2 protects the relationship when something goes wrong.
Every serious sourcing conversation about the Zeal 2 eventually arrives at returns and credit notes, usually because it is where cost and risk meet.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Why returns and credit notes matters on the Zeal 2
Distinguish between a defect claim and a change of mind before agreeing any action.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Zeal 2 |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 800 mAh |
| Output range | 10-40 W |
| Capacity | 1.2 ml |
| Charging | USB-C fast charge |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Consistency across batches matters more than peak performance for Zeal 2, and returns and credit notes is where inconsistency first appears.
Checklist
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (160 units) | Tier 1 | 21-30 days |
| Pallet (978 units) | Tier 2 | 7-12 days |
| Container (8543 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Zeal 2 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.