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Returns and Credit Notes Guide for Freemax Onnix Max
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix Max protects the relationship when something goes wrong.
The Onnix Max has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Onnix Max
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix Max economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix Max |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 650 mAh |
| Output range | 10-25 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Consistency across batches matters more than peak performance for Onnix Max, and returns and credit notes is where inconsistency first appears.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix Max.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Record the arrival condition with photographs on the day of delivery.
- Verify that artwork matches the approved compliance template.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (141 units) | Tier 1 | 14-21 days |
| Pallet (1948 units) | Tier 2 | 14-21 days |
| Container (11994 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Onnix Max defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
A short quarterly review of these points will keep the Onnix Max range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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