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Returns and Credit Notes Guide for Freemax Rexa 5
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa 5 protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Rexa 5, written for people who place repeat orders rather than one off buys.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Why returns and credit notes matters on the Rexa 5
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa 5.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 5 |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 1500 mAh |
| Output range | 12-80 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Log sell through by account for the first eight weeks.
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (125 units) | Tier 1 | 14-21 days |
| Pallet (959 units) | Tier 2 | 30-45 days |
| Container (16991 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Rexa 5 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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