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Returns and Credit Notes Guide for Freemax Starre

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre protects the relationship when something goes wrong.

Every serious sourcing conversation about the Starre eventually arrives at returns and credit notes, usually because it is where cost and risk meet.

The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.

Why returns and credit notes matters on the Starre

Distinguish between a defect claim and a change of mind before agreeing any action.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Starre
Brand	Freemax
Category	Starter Kits
Battery	650 mAh
Output range	5-40 W
Capacity	1.0 ml
Charging	USB-C 2A
Coil options	0.8 / 1.2 ohm
Carton quantity	120 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Checklist

Record the arrival condition with photographs on the day of delivery.
Verify that artwork matches the approved compliance template.
Check carton quantities against the commercial invoice line by line.
Retain one sealed sample carton from every batch for reference.
Log sell through by account for the first eight weeks.
Agree in advance who pays for return freight on a defect claim.

Commercial terms

Volume commitments work best when they are structured as a rolling target rather than a single fixed number.

Volume tier	Indicative unit level	Lead time
Carton (196 units)	Tier 1	21-30 days
Pallet (1940 units)	Tier 2	30-45 days
Container (8194 units)	Tier 3	14-21 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Starre defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

The buyers who do this well are not luckier; they are simply more consistent about the basics.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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