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Returns and Credit Notes Guide for Freemax Starre S
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre S protects the relationship when something goes wrong.
Wholesale demand in this category is driven less by novelty than by consistency, and returns and credit notes is where that consistency is measured.
Consistency across batches matters more than peak performance for Starre S, and returns and credit notes is where inconsistency first appears.
Why returns and credit notes matters on the Starre S
Distinguish between a defect claim and a change of mind before agreeing any action.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre S |
| Brand | Freemax |
| Category | Starter Kits |
| Battery | 500 mAh |
| Output range | 12-60 W |
| Capacity | 1.0 ml |
| Charging | USB-C 1A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Agree in advance who pays for return freight on a defect claim.
- Verify that artwork matches the approved compliance template.
- Request batch photographs and a packing list prior to shipment.
- Log sell through by account for the first eight weeks.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (115 units) | Tier 1 | 7-12 days |
| Pallet (1237 units) | Tier 2 | 14-21 days |
| Container (14739 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre S defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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